Comments on: ChinaGrabber – Worst Customer Service I Have Ever Experienced.

By: Quoc-Viet

Quoc-Viet — Fri, 12 Mar 2010 23:02:17 +0000

Sorry to hear that. If they don’t reply to you soon, I’d suggest calling your credit card company.

By: Danielle

Danielle — Fri, 12 Mar 2010 22:59:09 +0000

i ordered a web cam from them. it looked nice but i never got….its been three months.

By: Quoc-Viet

Quoc-Viet — Sat, 13 Feb 2010 09:49:29 +0000

Actually, I’m very technically apt. If you read through the entire article, you will see that I found the issue with the phone (there are 2 different models – it is not a quad band phone). Furthermore, I’ve done the research & got in contact with other companies since then – the US band version of this phone had problems, i.e. none of them worked w/ US frequencies. I am unsure if they (the original manufacturers) ever fixed the problem since then. I believe I know more about that particular phone watch than the customer service techs @ ChinaGrabber.

I also gave ChinaGrabber more than ample time to respond to my inquiries. I did return the phone to them with money out of my own pocket. I only filed a chargeback as a last resort.

By: Leon

Leon — Sat, 13 Feb 2010 08:53:16 +0000

I’ve ordered quite a few large orders with them, and had no problems at all. I’m quite technical though and maybe that helps. Lower priced products sometimes require more knowledge or configuration I find. To the writer of the original article. Personally I would of just sent it back to them like they said and then could have resolved the issue of postage. You have to understand if you raise a chargeback with a company they can only handle the process in that way to ensure they are not ripped off by bogus customers telling porkies.

By: Quoc-Viet

Quoc-Viet — Mon, 13 Jul 2009 22:47:50 +0000

You can do what I did: if the company is unresponsive, call your credit card company.

By: joyce dixon

joyce dixon — Mon, 13 Jul 2009 21:11:01 +0000

I have a digital audio/video and that is not what I order i wanted a cell phone i dont need this or neither so i want this. Please help me i need pay for i want not what i dont want.

By: Quoc-Viet

Quoc-Viet — Mon, 29 Jun 2009 17:35:10 +0000

They sent me something… that’s about all I can say about them.

By: Timur

Timur — Mon, 22 Jun 2009 06:14:01 +0000

Does Chinagrabber actually send stuff when one orders?

By: Sarah

Sarah — Wed, 10 Jun 2009 14:41:37 +0000

found this on another site

By: Quoc-Viet

Quoc-Viet — Wed, 18 Mar 2009 21:57:48 +0000

I’m sorry to hear you all also had bad experiences with them, I hope you got your money back.

I currently have a phone (apple pie & ice cream/haier elegance) from http://www.jd-usa.com/. I ran into a small problem (my own fault) with one of the phones & they spent the extra effort to find me suitable replacement & repair parts. Unfortunately, they don’t have a watch phone, but overall service is great & they do carry a couple nice & unique phones.